Information We Collect

When you interact with Flow-Signal, we gather different types of information. Some you give us directly, like when filling out a contact form. Other data comes from how you use our website or applications.

Direct Information You Provide

• Contact details: name, email address, phone number when you reach out to us
• Company information if you're representing a business
• Project requirements and technical specifications you share
• Payment information when you engage our services (processed through secure third parties)
• Communication records from emails, calls, or messages with our team

Automatically Collected Data

• Device information: browser type, operating system, screen resolution
• Usage patterns: pages visited, time spent, navigation paths
• IP address and general location data
• Referral sources and search terms that brought you to our site
• Technical logs for troubleshooting and security purposes

How We Use Your Information

Everything we collect serves a purpose. We don't gather data just to have it. Here's what we actually do with the information you share.

• Respond to your inquiries and provide customer support
• Deliver mobile app development services you've requested
• Process payments and maintain billing records
• Send project updates, technical documentation, and relevant communications
• Improve our website experience based on usage patterns
• Protect against fraud and maintain platform security
• Comply with legal obligations under Taiwan law

Data Storage and Security

Your information lives on secure servers. We use industry-standard encryption and follow best practices to keep your data safe. But let's be honest — no system is completely invulnerable.

Our security measures include encrypted data transmission, restricted access controls, regular security audits, and secure backup systems. We maintain physical security at our office in Douliu City, Yunlin County.

Data Retention Periods

Sharing Your Information

We keep your data close. We only share information when absolutely necessary for service delivery or legal compliance.

Service Providers We Work With

• Payment processors for secure transaction handling
• Cloud hosting providers for data storage
• Email service providers for communication
• Analytics tools to understand website usage

These partners are bound by confidentiality agreements. They can only use your data for the specific services they provide to us — nothing more.

Legal Disclosures

We may disclose information if required by Taiwan law, court order, or government request. We'll notify you when legally permitted to do so.

Your Privacy Rights

Under Taiwan's Personal Data Protection Act, you have specific rights regarding your personal information. These aren't just words on a page — you can actually exercise them.

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request deletion of your data when no longer needed for original purpose
• Restriction: Limit how we process your information in certain circumstances
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing based on legitimate interests

Cookies and Tracking

Like most websites, we use cookies. These small files help us understand how people use our site and remember your preferences. You can control cookie settings through your browser.

Types of Cookies We Use

• Essential cookies: Required for basic site functionality
• Analytics cookies: Help us understand usage patterns
• Preference cookies: Remember your settings and choices

We don't use advertising or social media tracking cookies. Our analytics are for internal improvement only.

International Data Transfers

We primarily operate in Taiwan, but some of our service providers maintain servers in other countries. When data crosses borders, we ensure adequate protection through contractual safeguards and compliance with international standards.

If you're based outside Taiwan and use our services, your information may be transferred to and processed in Taiwan. By using our services, you acknowledge this transfer.

Children's Privacy

Our services aren't designed for children under 16. We don't knowingly collect information from minors. If you believe we've inadvertently collected data from a child, contact us immediately so we can delete it.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.

The "Effective Date" at the top tells you when this version became active. Previous versions are available upon request.

Third-Party Links

Our website may link to external sites. We're not responsible for their privacy practices. When you click away from flow-signal.com, their policies apply — not ours. Always check the privacy policy of any site you visit.